Book Now Button

Many visitors to the Isle of Man are looking to enjoy the peace and tranquillity this fair Isle offers.  Some come for the breath-taking scenery, coastal walks and outdoor adventures available.  Others come for sporting challenges or to see the thrills and high speed excitement of road racing around the Mountain Course and Southern 100.  And then there’s business travellers and people visiting friends and family.

These visitors come from far and wide, and like most people they will have researched and probably booked all or some of their travel arrangements online.  What we are now seeing is, an extension of this online behaviour with visitors looking to firm up their plans and make arrangements online at their destination before they travel.  And this is where significant numbers of people are taking advantage of online booking from MiQuando.

Thank you image to our 10,000 customers

In recent months, we have seen a wide range of Isle of Man businesses receiving online bookings (over 10,000), from visitors far and wide across the globe.  Whether it is the business visitor setting appointments with Advocates and Accountants, someone needing to hire a wheelchair for a week, groups celebrating and hiring a hot tub for the weekend, sportsmen and women needing a bit of physiotherapy or a soothing massage, the bridesmaids booking in for those special treatments in the beauty salon and virtually all of them reserving tables in local restaurants.

In short, customers just love the convenience and flexibility of booking online 24/7/365.

The visitor economy plays a huge part in, and is a significant contributor to the economies of not just small Islands like the Isle of Man and the Channel Islands, but also Great Britain as a whole.  As such it is vital that every business from the smallest up, needs to be in a position to take advantage of this visitor behaviour.

And that is where Online Booking powered by MiQuando comes in to play.  A simple, reliable, low cost online booking service that works for virtually any business, opening the doors to customers worldwide, all day, every day without adding a penny to the wage bill.

If you want to learn more about miquando.com and how online booking can help grow your business, arrange a visit or book a call back today at miquando.com

 

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Because we offer so much for local businesses it’s not always easy to answer the question “so, what does MiQuando do?’

Extract from facebook post about miquandoThis post on Facebook is a great example of just one zero cost way that MiQuando can help, by working together with local business owners.

L’expérience is a popular local French restaurant that uses miquando.com and a widget on their website for online booking and reservations.  They owners wanted to offer a customers a deal on a Chateaubriand meal for two.  They posted this on Facebook, using a link that lets customers book online (Try it!).

The restaurant owners also let us know posted about on our local Facebook page, again including the ‘call to action‘ link for people to book online.  As you can see in the post we have shared here, one of our Facebook followers, saw our post and immediately reserved their table online using the link we included.

This is just one simple, but highly effective example of how MiQuando works in partnership with any and every local business to help promote business and gain them customers.

If you would like to discover how MiQuando can benefit your business book a call back or a demonstration, or give us a call on 01624 640393.

 

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For any business using online booking, making sure your online calendar is up to date is essential in order to be able to deliver a real top class service to the customer, even before you’ve met them.  Let’s face it, if your booking system lets them book an appointment at their preferred time, only to later be told “hey, thanks for your booking, but we’re a bit busy then can we do it later”, that’s not great service.

Keeping your online calendar updated (even if you still use the old paper diary), means that when people make a booking online, you can honour the request, meaning you deliver exactly what the customer wants, each and every time.  You can respond to booking requests instantly (or even automatically), delivering blindingly fast confirmations and dazzling customer service before you have even met them.

3 Availability Options

 

 

As ever, we are continually working to make things quicker and easier, so we now offer you 3 places from where you can quickly update your online calendar…

 

 

 

Here’s what the new ‘Availability’ feature looks like.  Use it to quickly add when you’re fully booked, update any non-standard opening or closing times, or make changes to your online booking calendar, for example adding in a late night opening event.

Set Availability

The first thing to point out is the two links at the top of the page…

The “Times” link, takes you to your opening hours page, from where all your active calendar updates can be viewed and amended, and the “Home” link which will take you straight to your dashboard / home page, from where you can access all the other great features of your miquando account.

When the page loads, the default settings of “We are…” and “Fully Booked” are highlighted as shown.  This is simply to make it as quick and easy as possible for you to update your online calendar when you are busy or on the go.

The “from date” field will show today’s date and the current time will show in the “from time” field

The “To date” will again default to today’s date, with the “To Time” initially set to your closing time for the day.

To choose new values, simply click or tap in any of these date / time fields.

When you’re happy, click the update now button.

For example, you’ve just taken a phone booking for a party of 6, which means that’s you pretty much full tonight  Use this new “Set Availability” feature, using the defaults “We are…” and “Fully Booked”, simply change the from time to say 6:00pm and click the big blue “Update Now” button.

That’s a grand total of 4 clicks or touches, less than 10 seconds and your online calendar is all up to date!

No double bookings, no awkward “sorry, we need to change that” conversations, just a smooth running business and happy customers.  Neat or what?

 

Want more info?  Watch a short video on how to use the new availability feature or download the Quick Guide PDF

 

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In a previous post we talked about 5 things you can do to help your online visitors become paying customers, and in that we briefly mentioned ‘Calls to action’.  This post expands on that topic.

What is a ‘call to action’?  Basically a Call to action (CTA) is something you add to your website or Facebook page or include in an email or social media post that prompts your visitors and customers to take some action.  It is literally something that shouts out for people to take an “action.”

That something might be a line of text, an image or even better a ‘widget’ that allows your online visitor to do something that benefits them.  The most obvious place where you probably already have your basic CTAs is on your contact page where you say “Call us”, “Email us”, “Like us” etc. or maybe even have a contact us form.  So you’ve given your customers a few basic choices.

Here’s some simple examples:

1. Call 0845 564 0000 now to talk to one of our friendly team members and learn how miquando.com can help your business grow 2. It is essential to actively manage your online reputation.  If you would like a copy of our PDF on how to deal with negative online feedback, simply click the Download button below.
3. Email us at mail@miquando.com with the subject “Call me please”, and one of friendly team members will give you a call back.  Download Button

Now if your business is an online retailer, your most important CTA will likely be along the lines of

Add to Basket Button

Unfortunately, that doesn’t really work if your business is service driven, rather than product driven.  In a service focussed business e.g. restaurant, beauty salon, physiotherapist, opticians, solicitor, or virtually every other service orientated business you can think of, the most effective Call to Action is going to be…

Book Now Button

Book Now Button with days of the week showingThe Book Now button is a brilliant Call to Action for any service orientated business, simply because it is the end game for almost all customers.  It gets even better when you can give customers and indication of days they can “Book Now”, as this improves both the customer experience and your conversion rate (after all, that’s what your CTAs should do) e.g.

Now think about how good it would be, if the first thing a prospective customer, visiting your website sees, is something that makes it so easy for them to achieve their objective, it’s almost too much for them to resist. Adding a real time calendar/booking widget on to your home page or landing pages, makes it incredibly easy to convert visitors to customers 24 hours a day, 365 days a year.

Snapshot of A Cut Above website

 

Try our Online Booking Widget right NOW?

 

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Lgog for Paparazzi Pizzeria Isle of Man

Paparazzi Pizzeria, one of the Isle of Man’s most popular restaurants has joined forces with Miquando to offer online reservations in 2016.

Customers can now quickly and easily make a reservation for lunch or dinner online using their phone, tablet or computer at their convenience – 24 hrs a day

Paparazzi Pizzeria Wednesdays.

Customer’s can also take advantage of monthly special offers available every Wednesday, which can also be booked online.

January’s offer is…

Choose 2 pizzas off the main menu for just £15 per couple in January.

Note: This offer does not include extra toppings  and is not valid for take away orders

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As part of our commitment to making life easier for customers and businesses alike, we’ve made it quicker and easier for you to change and cancel your bookings.

New “Edit My Booking” tab

Pic of Edit Booking Tab

Our ‘booking widgets’ now have a new tab.

To Change or Cancel a booking, simply click on the ‘Edit My Booking’ tab, or use the new link included in your booking emails, which will take you to a form, pre-populated with your booking info.

 

Change or Cancel a booking

EditBooking1-75

 

 

If you use a link from a booking email we’ve sent you then your information will already be shown, otherwise you can type in your Booking Reference and Email Address.

Click on the Find Booking button and we’ll find and retrieve your booking in a jiffy

 

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EditBooking2Found it!

Once we’ve got your booking, you will see all the details here, and you then have the option to Change or Cancel your booking.

Change it leads you through your booking, allowing you to change the date, time, no of people, notes etc

Cancel it asks you to confirm your choice, and will then cancel your booking (providing you are within the cancellation rules set, otherwise you will be prompted to contact the business concerned)

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That’s how quick and easy it is to change or cancel your bookings without the need to sign in to your MiQuando account.

 

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it’s now easier than ever to book local restaurants online.  Our new booking service means people can quickly and easily book their favourite Isle of Man restaurants direct from the restaurants web site, or via the local business listings on MiQuando.com 24/7.

A quick look at our online booking stats and it’ no surprise to see most restaurant bookings being made in the early part of the week, traditionally when many restaurants will have a day off.

Most popular day for online booking

 

 

 

Tuesday is the most popular day to book a restaurant online in the Isle of Man!

 

 

 

 

Our data also shows customer’s making online bookings are made throughout the day, but peaking between noon and 2pm.

whenpeoplebookonlineHRS

 

 

Many customer’s book online when they would be on a lunch break.

Or maybe they just book when they are hungry?

 

 

 

 

By giving businesses the flexibility of adding Online Booking via their own website, facebook page, or MiQuando profile, it is now easier than ever for customers to make restaurant bookings online wherever they are and whenever it’s convenient, 24/7/365.

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All round us there are signs of the world waking from it’s winter slumber, with longer days, green shoots appearing and lambs in the fields.

At MiQuando® it’s no different, with things really hotting up.  It seems like the Isle of Man has woken up to booking restaurants online in a big way.

Online booking for restaurants

 

The start of the year can sometimes be a little dull and dreary, but we’ve been blown away by how well our new Restaurant booking service is performing.

Average daily bookings are already up by more than a staggering 550%, compared to Q4 2014.

 

 

With over 40 Isle of Man restaurants now bookable online, it’s never been easier to book your favourite eatery.

 

Click HERE for a great choice of Isle of Man restaurants you can now book online when it’s convenient for you.  It’s quick, easy and available 24/7.

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The brand new online booking service for restaurants from MiQuando® sets a new benchmark for any restaurant looking to add the convenience of 24/7 online booking.

Online booking for restaurants

Restaurants moving to the new service are seeing a marked increase in web bookings, leaving staff free to focus on the diners in the restaurant and giving the owners more free time.

Feedback from both restaurateurs and customers, suggest that speed and ease of use of the new restaurant booking system is driving the increased popularity.

We’ve built a fully functioning demo site so you can see for yourself how quick and easy it is to book online with any of the 4 different implementation methods and get instructions on how to implement online booking for your restaurant.

Visit our online booking demo site at http://restaurant.bookingdemo.com

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MiQuando has started 2015 in style, launching more great new features to its online services.

One new feature in particular is proving extremely popular.  The launch of the latest online booking service, specifically designed for restaurants, is making life simpler for both restaurant owners and diners wanting to book a table.

A number of the Islands most popular restaurants have already updated their booking services, so booking with them is even quicker, easier and more convenient than ever before.

With almost 30 Manx restaurants available to book online, MiQuando is now the Island’s favourite booking service for restaurants in the Isle of Man.

Now it’s even quicker and easier to book your favourite restaurant online 24/7 – why not give it a try and treat yourself to lunch or dinner with one of these great local restaurants, just click on one of the restaurants showcased below to book online 24/7/365.

 

Logo - L'experience French restaurant, Douglas, Isle of Man     Logo - Salt Bar and Kitchen, Douglas, Isle of Man   Logo - Portofino Restaurant, Douglas, Isle of Man   Logo - Macfarlane's restaurant, Douglas, Isle of Man   Logo - Kurries and Steaks restaurant, Douglas, Isle of Man   Logo - Davincis bar and restaurant, Douglas, Isle of Man

 

Or click Here to see a list of Isle of Man Restaurants using MiQuando.com.

If you would like to add our quick and easy to use online booking services, for your restaurant (or any other business), please Contact Us

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