Click here to Book Online… fill in a basic web form, click submit (sends an email); then sit and wait!  That’s not booking online, that’s misleading people!

Expectations

People like to use Online Booking because they it is fast, convenient and gives an immediate response.

Businesses like to use Online Booking to deliver amazing customer service, streamline processes, improve efficiency and generate more profits

In reality, businesses using a web form as an Online Booking facility are failing both themselves and their customers.

Image saying 21st century promise - 1990's deliveryNot convinced?  Let’s take a look at how it works for…

Your Potential Customer

Well in reality, not a lot. It has…

  • Replaced a phone call with an email
  • Delivered a delayed and poorer customer experience
  • Suggesting immediacy only to create uncertainty
    • Can they do the day/time I asked for?
    • When will I find out?
    • Will they reply?
  • 21st century promise with 1990’s delivery
  • Probably failed to convert that prospect into a customer

You and Your Business

Again, not a lot. It has…

  • It has removed the inconvenience of a ringing phone
  • Tried, but actually failed to open your business 24/7/365
  • Let you do things when you want – not when your customer wants you to do it
  • Failed to meet customer expectations
  • Made your website (and your business) look outdated

 OK, that process is dreadful; so what’ the alternative?

Any business of any size, with any budget, can now offer its customers a fantastic Online Booking experience that works from any Website, Social Media page, Tweet or Email.

 Now let’s take a look at using Online Booking from MiQuando.com and see what that does for both…

Your Potential Customer

It has…

In Automatic Mode –

Replaced a phone call with a Booking that is immediately confirmed to the Customer by Email and/or SMS and an appointment to go into their calendar.

In Manual Mode –

In Manual Mode – Replaced a phone call with a Booking Request that is immediately acknowledged to the Customer by Email and/or SMS

Delivered a 21st century customer experience leaving customers with a great feeling, knowing your business works with for them…

  • 24 hours a day, 365 days a year
  • Whenever and from wherever it suits them
  • Letting them choose their own times
  • With immediate acknowledgements and confirmations
  • With reminders set to ensure they don’t miss it

 You and Your Business

It has…

  • Removed the inconvenience of a ringing phone
  • Streamlined your processes
  • Genuinely opened up your business 24hrs a day, every day
  • Put the customer first and exceeded their expectations

In Automatic Mode –

  • Accepted a Reservation/Booking in your own online diary/calendar that is immediately confirmed to you by Email and/or SMS and an appointment to go into your smartphone.
  • Reserved the resources required to fulfil the booking
  • Scheduled a Reminder to be sent to both you and your customer via Email and/or SMS (reduces customer No Shows by up to 90%)
  • Exceeded customer expectations

 In Manual Mode –

  • Received a Reservation/Booking request, held in your own online diary/calendar that is immediately notified to you by Email and/or
  • Provides the opportunity for you to Confirm/Decline directly from the Email, SMS or online via MiQuando.com

And once confirmed

  • Accepted a Reservation/Booking in your own online diary/calendar that is immediately confirmed to you by Email and/or SMS and an appointment to go into your smartphone.
  • Reserved the resources required to fulfil the booking
  • Scheduled a Reminder to be sent to both you and your customer via Email and/or SMS (reduces customer No Shows by up to 90%)
  • Exceeded customer expectations
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